Identity Theft

At THE National Bank, we are dedicated to protecting our customers’ sensitive information; however, we need your help. Recently, criminals have become more sophisticated in using technology in order to obtain valid personal information to use for illegal purposes. We want to make you aware of these crimes to avoid becoming a victim of identity theft.

Protect Personal Information

Scam artists employ a variety of sophisticated techniques to trick consumers into divulging personal information, such as social security numbers, bank account numbers and passwords.

• Never provide any personal information to e-mails or requests asking you to confirm personal data. No legitimate company, including THE National Bank, would originate an e-mail requesting information already on record.
• Exercise extreme caution when shopping online and make certain to monitor your bank, credit card and all other accounts regularly to make sure the transactions are legitimate.
• We recommend that customers check their credit report annually. A free copy of your credit report is available at www.annualcreditreport.com or by calling 1-877-322-8228.
• Currently, security incidents commonly involve fraudulent e-mails from offenders posing as either E-Bay or Paypal. If you should receive e-mail from either of these companies requesting personal information, reveal nothing.
• Only enter credit card information and personal data when it involves a transaction you initiate.
• Whether you are accessing the Internet at home or on a public computer (hotel, library, airport, school, internet cafe), make sure current versions of virus detection software, firewall and spyware scanning tools are installed. Also, be sure to update these tools regularly to combat new threats.
• Always use a secure Web site when submitting credit card numbers or personal information. Before sending any secure information, make certain there is a “lock” icon on the browser status bar or look for “https” in the web address.
• Do not be intimidated by e-mails requesting information immediately in order to prevent an account being closed. Any communication received with a sense of urgency attached to it should be treated as suspect.
• Report suspicious e-mail/phone activity to www.consumer.gov/idtheft or 1-877-IDTHEFT.

Victims of Identity Theft/Fraudulent Scams

If you suspect you may be a victim of fraudulent activities, doing the following may help avoid potential damage:

• Contact THE National Bank and any other financial institutions involved immediately to report that your account number may have been compromised.
• Contact one of the three major credit bureaus to place a fraud alert on your credit report:

Equifax - www.equifax.com

1-800-685-1111
P.O. Box 740241
Atlanta, GA 30374-0241

For Fraud Alerts:
1-800-525-6285
P.O. Box 740241
Atlanta, GA 30374-0241

Hearing impaired call 1-800-255-0056 and ask the operator to call the Auto Disclosure Line at 1-800-685-1111 to request a copy of your report.

Experian - www.experian.com

1-888-EXPERIAN (397-3742)
P.O. Box 2002
Allen, TX 75013

For Fraud Alerts:
1-888-EXPERIAN (397-3742)
P.O. Box 9530
Allen, TX 75013
TDD: 1-800-972-0322

Trans Union - www.transunion.com

1-800-888-4213
P.O. Box 1000
Chester, PA 19022

For Fraud Alerts:
1-800-680-7289
Fraud Victim Assistance Division
P.O. Box 6790
Fullerton, CA 92634
TDD: 1-877-553-7803

• Visit www.consumer.gov/idtheft to file a complaint with the FTC and to access an affidavit form to use to alert creditors of your situation.
• Close any affected accounts and open new accounts.
• File a police report.
• Contact the Social Security Administration (www.ssa.gov) if someone else has obtained your social security number.

**THE National Bank does not endorse or guarantee the products, information or recommendations provided by linked sites and is not liable for any failure of products or services advertised on those sites.  Third party sites may have a privacy policy different than that of THE National Bank and may provide less security  than that which is provided by THE National Bank.

Set As Homepage | Add To Favorites | Print This Page

Avoid ATM surcharges by choosing from the following convenient locations View all ATM locations

Make Federal tax payments with EFTPS. Note that your browser will need 128 bit encryption. Visit www.eftps.gov

Get an instant credit report from several national agencies to learn about your credit. Check credit report