For some time now, THE National Bank and SHAZAM have been working together to protect your debit card from fraud. In the past, you may have received a phone call from a SHAZAM Fraud Specialist to verify one of the transactions. Currently, those phone calls are made after the transaction has already occurred, in the hope of halting further fraudulent transactions.

Effective February 1, 2010 this service will be enhanced to monitor debit card transactions as they occur and decline those with the greatest likelihood of fraud. We believe that this will provide a new and valuable layer of protection to your account.

In the future if your debit card is declined at a merchant location, one of the reasons may be that it was flagged as highly likely to be fraud, based on the way you typically use your card. If your transaction is declined for that reason, you will receive a phone call from a SHAZAM Fraud Specialist to verify the transaction. If it was a legitimate transaction, the details will be made part of your card profile so that these types of transactions have a greater chance of being approved in the future.

THE National Bank values the trust you have placed with us, and we continue to look for new ways to protect your debit card. If you have any questions or concerns, please contact us anytime at one of our convenient locations.